Signs of Active Listening
Non-Verbal Signs of Attentive or Active Listening
This is a generic list
of non-verbal signs of listening, in other words people who are
listening are more likely to display at least some of these signs.
However these signs may not be appropriate in all situations and across
all cultures.
Smile
Small smiles can be used to show that the
listener is paying attention to what is being said or as a way of
agreeing or being happy about the messages being received. Combined
with nods of the head, smiles can be powerful in affirming that
messages are being listened to and understood.
Eye Contact
It is normal and usually encouraging for
the listener to look at the speaker. Eye contact can however be
intimidating, especially for more shy speakers – gauge how much eye
contact is appropriate for any given situation. Combine eye contact
with smiles and other non-verbal messages to encourage the speaker.
Posture
Posture can tell a lot about the sender and
receiver in interpersonal interactions. The attentive listener tends
to lean slightly forward or sideways whilst sitting. Other signs of
active listening may include a slight slant of the head or resting the
head on one hand.
Mirroring
Automatic reflection/mirroring of any
facial expressions used by the speaker can be a sign of attentive
listening. These reflective expressions can help to show sympathy and
empathy in more emotional situations. Attempting to consciously mimic
facial expressions (i.e. not automatic reflection of expressions) can
be a sign of inattention.
Distraction
The active listener will not be distracted
and therefore will refrain from fidgeting, looking at a clock or
watch, doodling, playing with their hair or picking their fingernails.
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